Refund Policy
1. Eligibility
You may request a refund within 30 days of receipt if the product is unopened and in original packaging.
2. Process
Contact us at info@srexaloneokhelea.world with your order details. We will respond within 5 business days.
3. Exclusions
Opened products are generally not eligible for refund due to hygiene reasons. We may consider exceptions on a case-by-case basis.
4. Australian Consumer Law
Our policy does not affect your rights under the Australian Consumer Law, including for faulty goods.
5. Processing Time
Approved refunds are processed within 10 business days to the original payment method.